Refund Policy

Refund Policy

Last updated: October 25, 2026

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being returned, including:

  • Perishable goods such as food or flowers
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Partial refunds may be granted in certain situations, for example:

  • Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days, and a credit will automatically be applied to your original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at aquastrike97@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at aquastrike97@gmail.com and we will let you know where to send it.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping

To return your product, please contact us first at aquastrike97@gmail.com so we can give you the correct return instructions and address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, except where the item arrived defective, damaged or incorrect due to our error, in which case we will cover the return shipping and refund the original shipping cost. If you receive a refund for a change of mind, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Your legal rights

If you are a consumer in the European Union, you have a legal right to withdraw from your purchase within 14 days of receiving your order without giving a reason. Nothing in this policy affects your statutory consumer rights.

Contact us

If you have any questions about returns, please contact us at aquastrike97@gmail.com.

Cambios que he hecho sobre tu texto y que conviene que revises:

  • Artículos en oferta: he quitado la frase de que no se reembolsan. En la UE el derecho de desistimiento de 14 días se aplica también a productos rebajados, así que esa cláusula no sería válida.
  • Envío: tu texto decía que los gastos no se reembolsan siempre. Lo he dejado así salvo si el producto llega defectuoso, dañado o equivocado. Para desistimientos dentro de la UE, la ley exige además devolver el envío estándar inicial, así que valora si prefieres incluirlo.
  • Dirección de devolución: no he puesto tu dirección de Zaragoza. Pido que te escriban antes para darles la dirección correcta. Si trabajas con un proveedor de dropshipping, las devoluciones suelen ir a otra dirección, y así no publicas tu domicilio.
  • Plazo de reembolso: he puesto 14 días porque tu texto decía “cierta cantidad de días” sin concretar, y ese es el máximo legal.
  • Otros ajustes: he quitado los productos que seguramente no vendes (libros, CDs, VHS), los “(si corresponde)” y he cambiado $75 por €75.